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• IT Helpdesk phone number:  985-448-7934 or .
• The IT office is located at the Schriever Main Campus building, room 114
• Hours:  7:30am to 4:00pm
  • Fletcher IT personnel are often out of the office working on support tickets. The best way to contact them is via a helpdesk ticket. If you call them, please leave a message.
  • If no one is available in the IT department at that time, please see the library for assistance.
• Support tickets & voicemails that arrive outside of normal operating hours will be replied to as soon as reasonably possible on the following business day.

To logon to the computers on campus use the following format:

• Username:  LOLA Username
• Password:  Falcon+Birthday (mmddyyyy)

EXAMPLE:  Birthday: April 4, 1985 = Falcon04041985

Forgot your computer password?

 and enroll in our password change software. Type in your username (LOLA username) and answer the following questions to reset your password.

If you are still experiencing problems after trying the Password Reset Service  or 985-448-7934. Please submit your ticket with a working email address.

Student e-mail and Canvas use your LOLA credentials.

• Username: LoLA username
  • Student email will be LoLAusername@my.fletcher.edu
• Password:  LoLA password

Need help?

Try this first:

If you are having issues logging into student email or Canvas, follow the instructions below:

1. Go to
2. Click the "I don't know my password" button
3. Follow the instructions on screen by clicking on the green start button
4. Type in your email and date of birth.  Use the email you applied to the college.
5. You should receive an email with a token which you need to copy and paste into the token box and click next.
6. Verify your LoLA username. (Ensure that the system is finding the correct username)
7. Click the “Reset Password” button to continue on and reset your password
8. Create a new password and click the reset password button
9. Once you have changed your LoLA password, your Canvas and email passwords should be updated.

Still having issues?

If you are still experiencing issues with logging in, please or call 985-448-7934.

Fletcher wants to ensure every student has the technology needed to succeed! Check out these student technology options below:

As a Fletcher student, you qualify for Microsoft Office365 for free of charge.  This allows students to install the latest version of Office on up to five PC or Mac computers and on other mobile devices, including Windows tablets and the iPad.

Office365 Apps Include:

• Word
• Excel
• PowerPoint
• Outlook
• Access*
• Publisher*
  • *Please note that Access and Publisher are available on PCs only. OneNote for Mac is available as a separate download from the Mac App Store.

Downloading Microsoft Apps

1. .
2. In the upper right-hand corner of the page, click the drop down box titled "Install and more"
3. Choose Microsoft 365 Apps

• Many online assessments require observation by the instructor or an outside service. Observed exams are referred to as proctored exams. Online Proctored Exams: Respondus Lockdown Browser and Monitor is Fletcher’s online proctoring software.

Respondus LockDown Browser Student Resources:

• • Respondus staff members generally respond to tickets within 24 hours, excluding weekends and U.S. holidays.

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SYSTEM REQUIREMENTS

• Operating Systems
  • Windows: 11 and 10
  • Mac: macOS 10.13 to 13.0+iOS: 11.0+
  • iOS: 11.0+(iPad only). Must have a compatible LMS integration.
  • Chromebook
• Memory
  • Windows: 75 MB permanent space on the hard drive
  • Mac: 120 MB permanent space on the hard drive

ConexED Resources/Support 

ConexED is a cloud-based platform for virtual student services and learning. It’s where students go to connect and engage with Enrollment Services, advising, tutoring, faculty, academic support staff, and each other.  Students may be prompted to show official identification on screen as requested. 

If you encounter a technical issue that requires assistance from a ConexED technical specialist, submit a support ticket and be contacted by a support specialist.

• At the bottom of the  page, click submit a ticket.
• Complete the new case form and click Create Case.
  • A ConexED Support Specialist will contact you during business hours: Monday-Friday 10AM-6PM CST.
  • Please be sure to check their  for any potential outages.
• If you are experiencing technical issues, please put in a ticket with .
   

Logging into ConexED:

• Students use their Fletcher email to sign on via Single Sign On.
• Click the "ConexED" button to the left or .
• Click the Falcon circle button
• Sign in with your Fletcher student email address and LOLA password.
  • If you are experiencing issues logging in please reset your LOLA password.
  • If resetting your LOLA password does not work, please submit a or call the helpdesk at 985-448-7934.

Students may use the Fletcher WiFi called FTCCPublic

OnSolve is an emergency notification system used by º£½ÇÉçÇø to inform students, faculty and staff of an emergency situation via email, cellular text or telephone. It may also used as a method of communication during hurricane evacuations and college alerts.

**It will be your responsibility to log in and update necessary information or delete your account if you do not wish to participate.**

To register for OnSolve or update your information: 

• Go to 
• Click "Your Organization Credentials" toward the bottom of the page
• Sign in like you would sign into your student email
• Click "Add Device" to add your phone or additional email accounts.  The first dropdown lists email, voice, or SMS options.  To use both voice and text, you will need to add the same number for both types
• Click "Save" toward the bottom and then "Sign Out" when completed.

Fletcher offers printing from designated campus computers and Bring Your Own Device (BYOD) printing.

The wireless BYOD printing link can be found in the quick links section on FalconNet.  View instructions on how to print.

Printing on Campus computer labs.

Printing is available in the Library Lab and the Tutoring Lab.  View the 3-step instructions.

Fletcher Student Pay for Print Overview

• Each semester students will get a Free Quota balance of 120 pages = $12.00 credit.
• Once the free quota has been used students are responsible for paying to use campus printers.
• Prints cost 10 cents a page.
• Any funds added to your account will be carried over to each semester.
• Students can pay via credit/debit card online or pay cash at Fletcher’s cashier window at the Schriever campus.
• Student Printing is available in the library at the Schriever Main campus and at the Thibodaux campus in the front office

Frequently Asked Questions

1. How much does it cost to print? 10 cents a page. Students are allotted a 120 free quota balance at the beginning of each semester.
2. Where can I print? Fletcher Library & Academic Support Center located at Schriever Main campus.
3. How do I add funds to my account?  Please refer to the instructions.
4. How can I check my balances? .
5. What if I have a problem and would like refund on my print job? There are NO refunds given for printing errors.  Students are responsible for their prints.

Please remember to check your print job and use Print Preview!

Computing Resource Use Policy

PURPOSE:

As part of our strategic plan, º£½ÇÉçÇø, acquires, develops, and maintains computers, computer systems, and networks intended for educational-related purposes.  These purposes include direct and indirect support of instruction, research and service missions, administrative functions, student activities, and free exchange of ideas within Fletcher’s educational community. This policy applies to all users of º£½ÇÉçÇø’s computing resources, whether affiliated with the institution or not, and to all uses of those resources, whether on campus or from a remote location.  Fletcher management adheres to the Security Policy & Software License Compliance Policy #7.007 for the Louisiana Community and Technical College System (LCTCS) Information Systems.

POLICY/PROCEDURE:

DEFINITIONS:

For purposes of the Policy Statement, the following definitions shall apply:

• Computing resources: Computers, printers, related hardware, licensed software, communications such as email, Internet access, video, and any other technologies owned by Fletcher.
• User: Any person, employee or student that uses any technology resource at Fletcher.

GENERAL POLICY:

• Users of the institutions computing resources must comply with º£½ÇÉçÇø’s rules and policies and with federal and state laws including but not limited to copyright, trademark, Computer Fraud and Abuse Act which prohibits “hacking” and similar activities.
• Users are responsible for obtaining the necessary authorizations before using the institution’s computing resources.
• Users are responsible for any activity originating from their accounts. Accounts and passwords may not be used by persons other than those to whom they have been assigned by the Information Technology Department.
• Users must not use computing resources to gain unauthorized access to remote computers or to impair or damage the operations of Fletcher’s computers or networks, terminals or peripherals. This includes but is not limited to, blocking communication lines, intercepting or sniffing communications, and running, installing or sharing virus programs.
• Users shall not obtain or use another’s logon id or password, or otherwise access computing resources to which authorization has not been validly given.
• Users shall not copy, install or use any software, data files or other technology that violates a copyright or license agreement. Please reference LCTCS Policy #7.007
• Users shall not monopolize or disproportionately use shared computing resources, overload systems or networks with endless loops interfere with others’ authorized use, degrade services or otherwise waste computer time, connection time, disk space, printer paper or similar resources.
• Users shall not modify or reconfigure any component of computing resources without proper FLETCHER authorization.
• Users shall not accept payments, discounts, free merchandise or services in exchange for any services provided through use of the computing resources.
• Users shall not endanger the security of any computing resources or attempt to circumvent any established security measures, such as using a computer program to attempt password decoding.
• Users shall not transmit personal comments or statements or post information to newsgroups or Usenet that may be mistaken as the position of FLETCHER.
• Users shall not utilize computing resources to develop, perform and/or perpetuate any unlawful act or to improperly disclose confidential information.
• Users shall not install, store or download software from the Internet or Email to FLETCHER computing resources unless such conduct is consistent with FLETCHER’s academic, educational, and administrative policies or otherwise properly approved by FLETCHER. Please reference LCTCS Policy #7.007
• Users shall not copy, impair or remove any software located on any computing resources or install any software on any computing resources that impairs the function, operation and/or efficiency of any computing resources. Please reference LCTCS Policy #7.007
• Any user that has sensitive data located on a mobile device must encrypt this data for security purposes.
• Anyone granted access through FLETCHER’s Information Systems is deemed an employee or student for the purposes of this security statement and policy only.
• If you are unsure whether an action details a security violation, you should report it and discuss with Information Systems Personnel.
• Each employee and or student is responsible for the security of FLETCHER’s Information Systems.
• Each employee, student, or person accessing LCTCS’ or FLETCHER’s Information Systems is bound by the procedures, such as password and account logon procedures, detailed in the Security Policy.
• Each employee should lock his/her workstation by a form of screensaver password, or logout, when they are away from their workstation.
• Each employee should be aware of social engineering, the manipulation of employees to gain information for the purpose of perpetrating fraud or damage to the system.
• Each employee and/or student should be aware that LCTCS or FLETCHER personnel may monitor any and all activities without his/her direct consent or knowledge.
• Software inventory will be performed by the IT department annually in the month of January to ensure there is no unapproved software installed by users.

Email:

• User shall not transmit or participate in chain letters, hoaxes, scams, misguided warnings, pyramid schemes or any other fraudulent or unlawful schemes.
• Users shall not utilize computing resources, including the Internet and/or Email, to access, create, transmit, print or download material that is defamatory, obscene, fraudulent, harassing (including uninvited amorous or sexual messages), threatening, incites violence, or is offensive, such as slurs, epithets, or anything that may be construed as harassment or disparagement based on race, color, national origin, sex, sexual orientation, age, disability, or religious or political beliefs or to access, send, receive, or solicit sexually oriented messages or images or any other communication prohibited by law or other directive.
• Users shall not send unsolicited mass mailings or “spamming.” Mass mailings to clearly identified groups for official purpose (for example, disseminating administrative announcements, notifying students of educational opportunities, or Fletcher organizations sending announcements to their members) are allowed.
• Microsoft Office365 is used as the official email for employees and students. Microsoft’s privacy policy can be found at 

Wireless:

º£½ÇÉçÇø provides students with free wireless internet within the building for use with their personal computers. This wireless is unsecured and users are encouraged to use some type of encryption

Abuse of this policy:

The use of FLETCHER’s computing resources is a privilege, not a right. FLETCHER reviews and monitors its computing resources for compliance with policies, applicable laws and related directives, and discloses transactions to investigating authorities and others as warranted. Users should not have any expectation of privacy when using and storing information on FLETCHER’s computing resources, and FLETCHER specifically reserves the right to review and copy any data or other information stored on any computing resources, without notice to any User, by use of forensic computers or otherwise.  Violations of this policy may result in penalties, such as terminating access to computing resources, FLETCHER disciplinary action, civil liability and/or criminal sanctions.

LCTCS and/or FLETCHER may monitor all usage of the Internet on or through computing resources and all other use of FLETCHER’s computing resources, including, without limitation, reviewing a list of any and all sites accessed by any User and all E-mails transmitted and/or received on any computing resources.

Proprietary Rights and Licenses:

Except as may specifically be agreed otherwise by FLETCHER, any and all software and materials contained on any FLETCHER computing resources is solely owned by FLETCHER, except to the extent that any such materials are licensed to FLETCHER by a third party vendor. Users are forbidden from taking any action that would be in violation of any standard license agreement for any software licensed to FLETCHER and contained on any FLETCHER computing resources, including without limitation, making any unauthorized copies of any such software. FLETCHER management adheres to the Security Policy & Software License Compliance Policy #7.007 for the Louisiana Community and Technical College System (LCTCS) Information Systems.

Reference:  LCTCS Software License Compliance Policy# 7.007

Learn how to protect yourself from phishing attacks, scams, etc:

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Email Safety & Phishing Awareness Information:

As part of our commitment to keeping your information safe, we would like to remind you of some important email safety practices and how to recognize phishing attempts. Cybersecurity threats, especially phishing attacks, are increasingly common and can compromise your personal data and school accounts.

What is Phishing?

Phishing is a method where attackers send fraudulent emails designed to trick you into revealing sensitive information, such as passwords, personal details, or financial information. These emails often appear to come from legitimate sources.

How to Spot Phishing Emails

1. Suspicious Sender
   • Be cautious of emails from unfamiliar or unusual email addresses, even if they claim to be from a trusted organization. Double-check the sender's email address for slight misspellings or irregularities.
2. Unexpected Attachments or Links 
   • Avoid clicking on links or downloading attachments from unsolicited or unexpected emails. Always hover over a link to see where it leads before clicking.
3. Urgency or Threatening Language 
   • Phishing emails often create a sense of urgency, such as warning you that your account will be locked unless you act immediately. Be skeptical of emails pressuring you to take immediate action.
4. Request for Personal Information 
   • Legitimate organizations will never ask you for sensitive information, such as passwords or credit card details, via email. If you're asked to provide such details, it's likely a phishing attempt.
5. Poor Grammar or Odd Formatting 
   • Be on the lookout for emails that contain spelling mistakes, grammatical errors, or strange formatting. These are common signs of phishing attempts.
6. Never Give Out Passwords:
   • NEVER give out your password to anyone or fill it out in a form.  Fletcher will never ask for your password.

How to Protect Yourself

• Use Strong Passwords:  Ensure your email and school accounts are protected with strong, unique passwords.
• Enable Two-Factor Authentication:  Whenever possible, enable two-factor authentication (2FA) for an added layer of security.
• Report Suspicious Emails:  If you receive a suspicious email, do not click on any links or respond. Report it to our IT support team immediately at studenthelpdesk@fletcher.edu.
• Keep Software Updated:  Make sure your devices and software are updated regularly to protect against vulnerabilities.

**If You Think You've Been Phished

1. Change Your Password Immediately: If you think you’ve clicked on a phishing link or provided sensitive information, change your passwords right away.
2. Notify IT Support: Contact our IT team so they can investigate and help secure your account.
3. Monitor Your Accounts: Keep an eye on your email, bank, and other accounts for any unusual activity.

By staying vigilant and following these guidelines, you can help protect yourself and Fletcher from cybersecurity threats.

If you have any questions or need assistance, please don’t hesitate to contact IT Support at studenthelpdesk@fletcher.edu or call the IT Helpdesk at 985-448-7934.

Learn more about Fletcher's resources as well as Canvas.